Project policies & help

Your accepted proposal and agreement establish the terms for your project. This page explains how to request assistance.

Scope and revisions

Submit feedback as one consolidated message. The standard scope includes two revision rounds unless your proposal specifies otherwise. Added songs, new direction, alternate versions, or additional deliverables need a written scope and price confirmation.

Cancellation, rescheduling, and refunds

Send a project message identifying your request and relevant dates. Jelani will review the agreement, work completed, and committed costs before confirming any adjustment. A request does not itself cancel an invoice or process a refund. Refunds must be confirmed separately and returned through the original payment method where applicable.

Invoice corrections

Send the invoice number and the issue in project messages before paying a disputed amount. Do not make a second payment to correct a failed or uncertain transaction. Ask Jelani to check the payment record first.

Electronic agreements

Read the full proposal before accepting. You can download the signed PDF from the project after acceptance. If you need a separate copy or another way to sign, ask Jelani before accepting electronically.

Uploads and delivery

Wait for upload confirmation before closing the page. If an upload fails, keep the original file and retry that file after checking the project list for an existing copy. Final delivery requires full payment and final approval. Watermarked review files are for evaluation and do not grant performance or release rights.

Getting help

Use project messages for support, correction, cancellation, or privacy requests. If sign-in is unavailable, use the original contact channel you used to arrange the project.